Returns and Refunds

Please get in touch if you have any problems with any purchases, as I'm always happy to help. I want to make sure that you are happy and that any problems are fixed. If anything you buy is faulty, please let me know so that I can rectify it.

Due to their digital nature, instant download patterns, personalised patterns and stitchalongs are not eligible for refunds. Please make sure you've chosen the right pattern before purchasing. 

If you have purchased a cross stitch kit and have changed your mind, you are welcome to return it for a full refund. Please let me know within 14 days of your receipt of the item. I'll then give you return details to return the kit within 30 days of your receipt of the item. The kit must be in its original condition and you are responsible for return postage. If it is not returned in its original condition, you are responsible for any loss in value.

If you don't know how to cross stitch, remember everyone can learn and lots of people are on hand to help - contact me if you have any questions.