Shipping policy

When you purchase an instant download pattern, you will receive an email with a link to download the files. There will also be a link to download the files directly from the completed order page. The files are sent as PDFs in one zip file. Please unzip the file (right click > extract all) after downloading, and then you can open each PDF within the file. If you have any problems or can't find the files, please contact me - I'm always happy to help.

If you have purchased a current stitchalong, you will be able to download the introductory booklet and any patterns released so far. You will then be added to the list to receive all future emails for that stitchalong, on the dates specified in the listing. Once the stitchalong is complete, you'll receive no further emails (unless you have also signed up to the mailing list). 

If you have purchased a personalised pattern, I will customise the pattern with the details you have given, and then email you the completed PDFs. Please allow up to 2 weeks for email delivery of personalised patterns.

If you have purchased a cross stitch kit, it will be mailed from the U.K. using Royal Mail, within 5 working days of purchase. As a rough guide, please allow the following shipping times:

United Kingdom: 2-10 business days
Europe: 1-5 weeks
North America: 2-6 weeks
Australia, New Zealand and east Asia: 2-8 weeks

If you want to order a kit from a country not currently shipped to on the site, are concerned your kit hasn't arrived, or have any problems, please contact me.